Professional certified in ITIL Foundation V3 with experience over 15 years in IT. 7 years experience in IT process management, analysis, design, optimization, reengineering, documentation, establishment of checkpoints and auditing, automation and implementation, based on ITIL best practices. 4 years experience in project management, according to PMI. Conflict management. High communication skills, motivation, training, coordination and leadership teams, to achieve a common goal. Capacity for analysis. Highly motivated to expand knowledge and skills. Efficient, effective and focused on details. Ability to achieve quality work and within the established times. Ability analysis and indicators as well as in establishing service level agreement SLAs and key performance indicators KPIs....

I am having 7 plus years experience in software development. I'm very much interested in core Java development. moreover I have worked in itil v3 domain...

I have been in IT industry from last six years. Good knowledge on IT related issues. Have learned many new technologies and still want to learn upcoming technologis....

Working on ServiceNow cloud based platform to implement Service Management Solutions. Implemented IPCC and custom module on ServiceNow. Created custom application for client. Experience in automating processes by designing flow in HP Operations Orchestration. Experience on implementing Server/Network monitoring solution using monitoring tools like HP Operations Manager HPOM for Windows, Sitescope. Strong knowledge on Incident, Problem , Change Management and Configuration Management. ServiceNow: Application Inheritance Custom Application in Custom Scope Application creation Development of Incident, Change, Problem and Catalog module Personalizing form, list and views Designing UI policy, UI actions, Business rules, Client Scripts, UI page, UI script etc Configuring notifications, events, Script Actions, script include etc Designing reports and scheduling them Configuring and scheduling jobs Adding/maintaining system properties User administrations, knowledge management...