Dear Sir/Madam, I believe my training, experience, and proven ability as a Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to your company's IT division. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. If you are seeking an IT professional who has excellent people and problem-solving skills and can easily provide optimum support to your IT operations, then please consider what I have to offer. I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. Sincerely, Vijay, Prateek...

More than 13 years of progressively responsible position in technology and service management roles with global IT experience, working for renowned companies.  Professional with focus on organization goals. Proven expertise in Incident Management, ITIL-Service Delivery, Quality Assurance, Change Management, Capacity Management, Operations Management, Trouble shooting and Team Management.  Coordinate activities for High and Critical Incidents  Provide guidance on incident management to the team and assist in their training and knowledge development.  Identify and execute upon continuous improvement for the major incident process and communication framework.  Provide management reporting on incident metrics and incident management performance.  Assist teams in maintaining industry best practice framework and process...

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Experienced Information Technology professional with 10 years experience providing prompt and client-focused technical support globally....

I m working as senior telecom professional having global exposure from last 14 yrs in different departments as NOC / FIELD OPERATIONS / TESTING ....