Zuhal Kocak
Istanbul, Turkey
Leader, Coach, Head of Customer Service & Experience
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About Me
Experience
HEAD OF CUSTOMER EXPERIENCE[removed]ZEUS SCOOTERS IRELAND & GERMANY
· Taking care of all the previous tasks of the former role
· Increasing the CSAT score of the DACH Customer Service team to over 95%
· Leading the Customer Service / Customer Experience team
· Taking over the B2B of the company and was the first contact for the cities
· Founding of over[removed]Euro from the German government Siemens project
· Exceeding team productivity goals by 12% on a daily target of 20 cases
MANAGER, CUSTOMER EXPERIENCE[removed]ZEUS SCOOTERS IRELAND & GERMANY
· Taking care of all the previous tasks of the former role
· Optimizing of processes
· Taking care of marketing activities and social media
· Creating content and training videos for users
CUSTOMER EXPERIENCE LEAD[removed]ZEUS SCOOTERS IRELAND & GERMANY
· Taking care of all the previous tasks of the former role
· Creating the customer experience & service startegy
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$50/hr
Total Earnings
$ 0
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0
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