zenakhri fella

Holding a university certificate of the first cycle 2 years in material science with a specialization in Applied Analytical Chemistry, I have a strong background in the field of after sales service.

During my previous experiences at SPA CONDOR ELECTRONICS and Spa Khadamaty, I have gained extensive skills in administration, managing technical requests, diagnosing issues, writing diagnostic reports, and ensuring customer satisfaction. Proficient in MS Office, CRM software, and layout tools such as Canva, I am also comfortable with handling digital data and online communication.

As a Service Supervisor at Spa Khadamaty, I have demonstrated my ability to efficiently organize the reception of customer calls, plan technicians’ interventions, and ensure customer satisfaction. My experience has also allowed me to manage a team, participate in the recruitment and career development of service technicians, and contribute to ongoing process improvements.

Motivated, meticulous, and possessing