Yvonne Okinyi
Nairobi, Kenya
Human resource manager and customer service representative.
Local Time - 04:22 PM
About Me
My name is Yvonne Akinyi Okinyi, and I am a graduate with a Bachelors degree in Commerce, specializing in Human Resource Management. I have strong interpersonal skills that enable me to communicate effectively with people.
I also possess excellent problem solving skills, allowing me to find solutions to issues as they arise. As an active listener, I can understand peoples concerns and offer the best resolutions. While working as a call center representative at Call Center International, I empathized with customers, acknowledged their issues, and provided both a human connection and appropriate resolutions. This approach ensured customers left feeling satisfied and heard, which helped improve the companys first call resolution rates.
Additionally, I have excellent time management skills that enable me to accomplish tasks with the urgency they require and meet deadlines.
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$15/hr
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