About Me
I’m a Senior IT & Service Desk Engineer with 7+ years of enterprise experience supporting large organizations in the UAE and Middle East, including Chalhoub Group, DAMAC, and Infosys Middle East.
I help businesses keep their IT running smoothly, securely, and without downtime. I specialize in remote IT support, fast ticket resolution, and reliable end user experience in corporate and retail environments.
What I do best:
L1/L2 Service Desk & End User Support
Windows OS & Microsoft 365 O365, Exchange, Teams
Azure Entra ID Azure AD, Intune & device management
SCCM, software deployment & patching
POS systems & retail IT support
Printers, networks & peripheral troubleshooting
ITIL based ticketing & documentation
I’m proactive, easy to work with, and focused on solving issues fast and right the first time. If you’re looking for reliable ongoing IT support or a senior engineer who can handle issues independently, I’m ready to help.
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