Ankit

I’m a Service Delivery and IT Operations professional with 8+ years of cross industry experience, currently leading critical operations for Cognizant’s client, TJX — helping maintain uptime for billion dollar weekly retail sales.

My core strengths lie in Major Incident Management, Stakeholder Communication, Technical Operations, and Process Improvement across tools like ServiceNow, Salesforce, Power BI, AS400, and Mainframe environments.

I’ve worked in diverse roles — from managing business critical incidents and production deployments to streamlining reporting and improving cost to revenue ratios. I hold certifications in ITIL v4 and Salesforce Admin, and have hands on experience working with cross functional teams across India, the US, and Europe.

In addition to full time roles, I now offer freelance support in:

IT Operations & Incident Management consulting

Resume & LinkedIn optimization

Power BI reporting & dashboard support

Technical documentation & stakeholder comms