About Me
Experienced customer service representative with a strong background in using CRM systems and advanced phone systems to deliver exceptional customer support. Proficient in leveraging platforms such as Ameyo, Freshdesk, Freshworks, Jira, and 3CX to enhance customer interaction, streamline issue resolution, and improve overall satisfaction. Skilled in managing customer inquiries, providing timely resolutions, and maintaining accurate customer records in CRM tools to track interactions, preferences, and service history.
Adept at handling both inbound and outbound calls through 3CX and utilizing Freshdesk/Freshworks to manage service tickets and track ongoing issues efficiently. Well versed in troubleshooting customer concerns using Jira for issue escalation and resolution in coordination with technical teams. Strong communication, problem solving, and multitasking abilities, with a customer first approach to ensure positive experiences and brand loyalty.
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