About Me
With a total of six years of experience in the Business Process Outsourcing BPO industry, along with an additional year spent as a Senior Customer Service Specialist in a freelance capacity, I have developed a strong foundation for delivering exceptional customer service and fostering client relationships.
During my time in the BPO industry, I have had the opportunity to work across various domains, including telecommunications, sales, and Online training services. This breadth of experience has allowed me to adapt quickly to the specific needs and nuances of diverse clients, demonstrating my ability to handle complex and challenging customer queries effectively.
As a Senior Customer Service Specialist in a freelance role, I gained valuable expertise in managing a team of customer support representatives while consistently meeting stringent performance targets. This role not only honed my leadership skills but also sharpened my problem solving abilities.
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