Waqar Ali

Results driven and highly accomplished Social Media Operations Specialist and IT Professional with extensive experience in Online Reputation Management ORM, Customer Engagement, Social Media Strategy, and Technical Support. Currently working with Hinduja Global Solutions, I specialize in delivering exceptional customer experiences, resolving complex issues efficiently, and enhancing brand reputation across digital platforms.

I possess strong expertise in social media management, live chat support, customer service, content coordination, and analytics driven optimization to maximize audience engagement and operational efficiency. My technical proficiency in Python, C++, SQL, HTML, CSS, Bootstrap, PHP, Java, along with hands on experience in IT systems and automation based projects, enables me to align technology with business objectives.

With prior experience at Canopus Total Services as an ORM Associate, I have successfully managed customer interactions, monitored brand reputation,