Professional experience in the information technology business since[removed]In which since 2000 were in Software customer support business. I have an extensive experience in customer support filed as a manager leading skilled technical calibers who are providing customer support services for various customer segments including top fortune global enterprises around the globe, fulfilling customer expectations and managing hot executive level escalations.
I come with experience in Oracle Corporation, as Senior Support Manager since 2006, Regional Service Delivery Manager for Africa and Middle East[removed]I started as Onsite Technical Consultant, Trainer and Remote Support Engineer[removed].
On the Academic side, I completed my MSc in Business Information Technology[removed]I carry the ITI Software diploma 1997 – 1998 and BSc in Communication and Computer sciences- Cairo University 1990 – 1995.
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