About Me
I am a Senior Telesales Manager with extensive experience in managing the Contact Center, redesigned the process in the call center to decrease the operation cost and serve the customers faster. create the Quality Assurance section and design the Quality Forms and set Quality KPI’s for the agents and coaching log to identify the strength and weakness points in the Agents performance to make plan to Continue improvement and start the supervisor for Tamima Teleseen Call Center.
I have 23 years of Experience as Call Center Agent, Supervisor, Quality Assurance Specialist and Manager.
I have a target to be a consultant in contact center, customer care and Customers relationship.
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