Vim Espiloy

My name is Vim Espiloy, and I am an experienced Customer Support and Operations Specialist with over six years of expertise in e commerce, customer service, and administrative support. Throughout my career, I have worked with brands such as Virgin Mobile USA, where I gained strong experience in inbound support and quality analysis, and with HD Trade Services, where I specialized in Amazon and Etsy operations—covering order fulfillment, product research, and customer service.

In addition, I’ve completed formal training in Freight 101, giving me a solid understanding of logistics processes, which complements my background in e commerce support. I am highly skilled in using CRM tools such as Zendesk and other customer support platforms, and I’m known for quickly learning new systems and adapting to different workflows.

What drives me most is my passion for helping customers, solving problems efficiently, and ensuring a smooth, positive experience for both the customer and the business.