About Me
Myself Vikram, Im Post Graduate in MBA Banking.
I started my career from a MFI Ujjivan now it became a bank as a Customer Care Excutive in 2012.
After transformation into bank my destination became Service Quality Officer where I handed lots of process in respect to the Bank like Customer Complaints, Queries, Feedback or request via numerous channels Toll Free line, E mails, Social Media, By post, By Walk in customers, RBI, Consumer court or other competent authority.
We handled all things systematically with help of CRM and provided solution to customers or vendor within SLA.
After I promoted as Team Leader in Service Quality where I handled 8 person team, a third party call centre, making MIS Daily, Weekly, monthly and quarterly for their stakeholders.
After some time for career growth I moved in Operation department in Secured and get backend Secured knowledge.
I spend approx 12 years in Ujjivan Small Finance Bank after that I left job.
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