About Me
I have more than 10 years of experience in IT infrastructure support mainly supported to large customers in India. I worked with IBM for 9 years on TPM roles handling the customer like Vodafone and Airtel where I started my career as EUS support engineer and had grown to Team Lead IT Infrastructure managing Vodafone IT infrastructure for the entire J&K.
I also worked for a Large Manufacturing Group United Creation in Jordan as system administrator.
I have following skill sets
L2 Network Support for multi vendor OEM like Juniper, CIsco and Fortinet
L2/L3 level Windows Desktop Support
L2, Level Wintel Servers Support including Active Directory Environment, DHCP and DNS Server
Backups, configuration and maintenance using backup software tools like Symantec NetBackup, Vaem etc.
Fully aware of IT IL processes like Change Management, Incident management, Asset Management and Problem Management
CSAT Management
Vendor management
Team Handling
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