About Me
• Having Around 1Year of work Experience in Incident Management and also in Developing Dashboards using java concepts.
• Good knowledge of ITIL process.
• Expertise in IncidentManagement,ProblemManagement,ChangeManagement
• Experience in handling critical Severity-1 incidents.
• Ability to communicate effectively with Clients.
• Performing Escalation calls to the relevant team where required .
• Monitoring and management of IT systems
• Receiving and managing calls relating to these related to IT Systems.
• Having Knowledge on Microsoft Windows.
• Expertise Work Experience in Microsoft office Tools.
• Proficient in Error handling of SAP systems.
• Good knowledge in Software Development Life Cycle.
• Worked on BMC Remedy from Assigning to Resolving of the incidents based on the defined Service Level Agreements.
• Monitoring the Availability of the Applications using HP BSM Topaz.
• Internally ITIL Certified from TCS
• Monitoring SAP Systems transactions and checking queues, runtime e
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