More than 13 years of progressively responsible position in technology and service management roles with global IT experience, working for renowned companies.
Professional with focus on organization goals. Proven expertise in Incident Management, ITIL-Service Delivery, Quality Assurance, Change Management, Capacity Management, Operations Management, Trouble shooting and Team Management.
Coordinate activities for High and Critical Incidents
Provide guidance on incident management to the team and assist in their training and knowledge development.
Identify and execute upon continuous improvement for the major incident process and communication framework.
Provide management reporting on incident metrics and incident management performance.
Assist teams in maintaining industry best practice framework and process
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