About Me
I have more than 2 years experience in software testing and client support.
Well Versed with Software Development Life Cycle SDLC and Software Testing
Life Cycle STLC.
2. Performing Sanity, Regression testing, UAT testing, App testing, web application
testing.
3. Finding bugs and raising issues in JIRA and escalating it to the Developer team.
4. Performing API testing.
5. Working on Zendesk Tickets, resolving queries from the clients and also
escalating enhancement/major issues/bugs to the concerned team through JIRA.
6. HIPAA certified.
7. Undergone Knowbe4 security programs.
8. Assist customers and customer success managers with product onboarding including installation, configurations and customization.
9. Work with team in
providing the right technical solution and estimate the time required for the
completion of requirements.
10.Collect and communicate customer status,open issues, using JIRA. Collaborate
with internal team for the customer issues and tracking them.
My Expertise
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