Vidya Salve

● Showcasing 16 years of proficiency in IT Network and Server Operations, with a focus on Incident Management, Vendor Management, and Change Management, Budgeting and preparing MIS for P&L.
● Experience in supervising Service Tasks Delegation, Project Recruitment, New recruit onboarding, Exit Formalities .Team Management to ensure seamless operations and goal attainment as HR for JSW client.
● Proficient in leading Incident Management, Vendor Management, and Change Management, with a proven track record of implementing ITIL framework and ITSM framework to drive process excellence and service coordination.
● Possess ITIL and CMMI level 5 Methodology knowledge in Incident Management
● Successfully achieved the title of Maha Abhiyan Winner at Reliance for having the lowest Average Handling Time AHT in the Maharashtra Circle: Recognized twice at R.T. Outsourcing as the highest SLA Achiever Co Coordinator.
● Acknowledged at CMS as the Best Team Leader for accomplishing SLA goals and ret