Vicky Sharma

have over 8 years and 10 months of experience in customer support, specializing in customer handling, query resolution, and upselling. I began my career with Pizza Hut, where I developed a strong foundation in customer service, communication, and front line issue resolution. I then continued to grow in my role at Tremendous Trips Pvt. Ltd., where I further honed my skills in customer interaction, managing escalations, and delivering a seamless customer experience.

Throughout my career, I have consistently demonstrated an ability to handle diverse customer queries efficiently, turning challenges into opportunities for improved service and customer retention. I also played a key role in upselling products and services, contributing to revenue growth while ensuring customer satisfaction remained a top priority.

Key Skills:

Customer Service & Support
Query Resolution
Upselling & Cross selling
Communication & Interpersonal Skills
Complaint Handling & Conflict Management
CRM Tools & Tick