Venkatesh Shanmugam

Experienced Technical Support Engineer with a robust background in providing remote and on site support for hardware, software, and network infrastructures. With over 3 years of hands on experience, I specialize in managing Unix, SUSE Linux, Red Hat Linux, and Ubuntu environments as a proficient Linux Administrator.

Throughout my career, I have demonstrated expertise in Active Directory management, system troubleshooting, and automation, leveraging tools like Ansible and shell scripting to streamline operations and enhance efficiency. My proactive approach to server management includes OS installation, hardening for security enhancement, and meticulous documentation to ensure compliance and operational continuity.

I am committed to delivering exceptional IT support, consistently meeting service level agreements SLAs and operational level agreements OLAs while adhering to best practices in ITIL framework. My goal is to leverage my technical acumen and problem solving skills