Hyderabad, India
Process and Product - Trainer Telecom Analyst - TEM
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About Me
Achievement-driven professional with nearly 7.6 years of experience that reflects consistent performance, streamlining operations, invigorating businesses, heightening productivity & enhancing cost controls
Expertise in managing operations of Call Centre Processes Voice, maintaining quality over services and ensuring optimum levels of client services
Capability of quickly responding and adapting to additional work requirements and changes in workflow
Understanding of operations concept including KPIs, SLA Management Service Level Agreement, Volumes Management, AHT, Shrinkage, Attrition, C-SAT Customer Satisfaction, Capacity Planning, and RCAs Root Cause Analysis, Headcount and Forecasting, Unit-Time Review and Training Needs
Expertise in measuring, monitoring and analysing carrier and TEM vendor performance against established Service Level Agreements and Key Performance Indicators
Developed and maintained important clients such as AT&T Business Direct, Verizon Enterprise
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$6/hr
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