Veena Kumari
Bengaluru, India
Online reputation management executive social media
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Local Time - 03:06 AM
About Me
Having 7 years of experience. My previous company details are: INVENSIS TECHNOLOGIES Pvt Ltd Client: TVS Motor Company
Designation: Online Reputation Management ORM
Tool: LOCOBUZZ & SPRINKLR
Roles and Responsibilities:
o Responding to the comments/DMs through Social Media handles like: Facebook, Instagram, Twitter, Playstore & LinkedIn o Promptly respond to both negative and positive comments & feedback within the best possible turnaround time.
o Raising Complaints and escalating to Area Field team to resolve customer complaints and queries. o Following the Escalation Matrix through Mail to the relevant department. o Coordinating with TVS Clients for any escalations and product or process updates. o Daily Target is 180 cases. o Training the new joiners. o Weekly Auditing.
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$2/hr
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