About Me
Overview:
I am a highly skilled and experienced BPO professional with a proven track record of success in the contact center industry. With 12 years of experience, I possess in depth knowledge of contact center operations, customer service, and problem solving. I am committed to delivering exceptional customer experiences and ensuring customer satisfaction.
Skills:
Contact center operations and management
Customer service excellence
Multichannel support phone, email, chat
Problem solving and conflict resolution
Effective communication and active listening
Team leadership and training
Quality assurance and process improvement
Data analysis and reporting
CRM software proficiency
Experience:
Managed inbound and outbound call campaigns, ensuring high quality customer interactions and achieving performance targets.
Handled customer inquiries, resolved issues, and provided product/service information in a professional and timely manner.
Led a team of customer serv
My Expertise
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$10/hr
Total Earnings
$ 0
Projects Completed
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