
About Me
I am a Customer Support Specialist with 8+ years of experience supporting global customers across email and chat in high volume environments. I specialize in ticket management, SLA adherence, and resolving complex escalations while maintaining clear, professional communication.
I have worked with process driven organizations where accuracy, ownership, and customer satisfaction are critical. I’m comfortable working independently, following structured workflows, and quickly adapting to new tools and products. My approach is calm, solution focused, and reliable — ensuring customers feel heard and issues are resolved efficiently.
I’m currently seeking remote customer support or virtual assistant opportunities where I can contribute immediately, support daily operations, and deliver consistent customer experiences.
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