Vanessa Galula

I am a dedicated and results driven Customer Service Representative and Virtual Assistant with over 5 years of experience providing exceptional support across various industries, including e commerce, real estate, and tech. I specialize in handling customer inquiries, resolving issues efficiently, managing CRM systems, and ensuring a seamless customer experience across multiple channels—email, chat, and phone.

Known for my patience, attention to detail, and strong communication skills, I take pride in building rapport with customers while maintaining a professional and solution oriented approach. As a virtual assistant, I am also skilled in administrative support, scheduling, data entry, and using platforms such as Bitrix, GoHighLevel, Gorgias, Aircall, and Tawk.to.

I thrive in fast paced environments, adapt quickly to new tools and processes, and consistently aim to exceed expectations. My goal is to provide value to every team I join through reliability and accountability.