Vanessa Dalicun
Angono Rizal, Philippines
Holistic Customer Service Expert
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Local Time - 07:47 AM
About Me
I spent the past 9 years in the Business Process Industry as a customer service advisor/brand ambassador. Customer service is not only answering your customer's query. It is identifying the need behind the need to ensure that at the very end of each conversation whether by phone or live chat, everything is resolved and customer is 100% satisfied. Another important attitude a customer service provider must have is to have the heart to treat your customer as a family. They may not see you face to face but the tone of voice or chat interaction flow will definitely speak for itself. Technical skills are also important but add the right attitude and you'll be invincible :
Work Background:
Customer Service for
**PayPal UK, North America and Canada
**eBay UK
The stated work background above will definitely be a great asset as I am already accustomed with the culture, attitude, immediate needs and types of customer for each geography.
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