About Me
A customer experience officer with expertise in operations management and customer support operations while
analyzing feedback assessment data to develop and implement strategies towards improving customer experience.
Possessing the ability to interact with customers to provide assistance and handle complaints while processing
requests. Demonstrated exposure working with the human resources department to recruit & train new employees
while monitoring their performance to determine training requirements and improvement opportunities. Proven
proficiency in evaluating organizations touch points to determine improvement opportunities in service delivery.
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