
About Me
A	customer	experience	officer	with	expertise in	operations	management	and	customer	support operations	while	
analyzing	feedback	assessment	data	to	develop	and	implement	strategies	towards	improving	customer	experience.	
Possessing	 the	 ability	 to	interact	 with	 customers	 to	 provide	 assistance	 and handle complaints	 while	 processing	
requests.	Demonstrated	exposure	working	with	the	human	resources	department	to	recruit	& train	new	employees	
while	monitoring	their	performance	to	determine	training	requirements	and	improvement	opportunities.	Proven	
proficiency	in	evaluating	organizations	touch	points	to	determine	improvement	opportunities in	service	delivery.
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