About Me
I spent 5 years as a Live Chat Specialist at TurboDebt, where I handled high volume enrollment conversations and consistently converted 50 55% of web visitors into booked consultations.
What I do:
Handle 2,500+ monthly live chat conversations for debt relief enrollment
Qualify prospects by assessing debt amount, payment status, and program eligibility
Guide uncertain visitors through early stage questions before theyre ready for a sales call
Track and log all leads in real time using Salesforce and Google Sheets
Maintain compliance with FDCPA and TCPA in all customer communications
My approach:
Fast response times under 15 seconds, empathetic tone with people in financial stress, and clear next step guidance that keeps prospects engaged instead of bouncing.
Looking for:
Remote live chat, client success, or enrollment specialist roles with financial services companies. Im strongest in high volume environments where speed, compliance, and conversion metrics matter.
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$5/hr
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