Udolisa Nkwodi

Dear sir/ma

I am writing to express my interest in the Customer service representative position as advertised on Linkedin. With a background in customer service and Technical support and a passion for helping others, I am confident in my ability to contribute effectively to your team and provide exceptional support to your customers.

In my role at Tek expert, I honed my skills in managing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. My responsibilities included responding to customer emails and phone calls, troubleshooting technical problems, and providing detailed product information. I consistently received positive feedback for my ability to empathize with customers and handle challenging situations with patience and professionalism.

Key accomplishments in my previous role include:

Reducing average response time to customer queries by 30% through the implementation of a streamlined communication process.

Achieving a 4.7 customer