About Me
With four years of experience in business operations, I have excelled in areas such as process improvement, technical support, and customer service. Proficient in communication, problem solving, and data analysis, I bring expertise in Advanced MS Excel, Lean Six Sigma Green Belt, Process Improvement & Mapping, and Salesforce,Oracle, SAP, and Citrix CRM & ERP Interface. I have a proven track record in facilitating knowledge transfer, developing process maps, and ensuring operational efficiency. Skilled in team handling, SLA & KPI reporting, and customer success management, I have successfully exceled in operations within account management, invoice processing, order fulfillment, and troubleshooting. Experienced in international inbound & outbound calls, cross selling, and up selling within domain as Saas, Edtech and Ecomerce.
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$6/hr
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