Tyrique Phillips

I am an experienced IT support Specialist & Service Desk Analyst with over 5 years of hands on experience helping businesses resolve technical issues, optimize systems, and improve user experiences.

I’ve worked across IT service desk, troubleshooting, and technical support roles, where I’ve been recognized for my problem solving skills, clear communication, and ability to deliver results under pressure.

Some highlights of my background include:

Expertise in Windows, Office 365, Azure AD, Intune, ServiceNow, and ITIL practices

Strong track record in resolving user issues quickly and effectively

Experience creating knowledge base articles, user guides, and training resources to empower teams

Proven ability to handle escalations, security policies, and compliance issues BitLocker, MFA, etc.


Whether you need ongoing IT support, troubleshooting, or professional documentation, I bring a client first mindset and a passion for making technology work seamlessly.

I am available for full time freelancing 30+ hours/week and committed to providing reliable, professional, and timely support.