Trima Das
Dharimal, India
Customer Experience & QA Consultant
-
Local Time - 05:06 AM
About Me
I have 10 years of experience in the BPO industry working in customer service and quality analysis. I have led teams, built QA scorecards, monitored performance metrics, and helped businesses improve their CSAT and NPS scores.
Most BPOs and customer support teams struggle with inconsistent QA, low CSAT, and unclear performance gaps.
That’s where I come in.
With 10+ years in the BPO industry, I help teams :
✔ Identify hidden quality gaps
✔ Improve agent performance
✔ Build structured QA frameworks
✔ Increase CSAT and customer satisfaction
Specializing in bridging the gap between AI driven Quality Monitoring and real world Human Nuance for mid sized BPOs.
I’ve worked across customer service and sales processes, auditing 500+ calls monthly and leading teams to improve performance metrics.
My approach is simple: Diagnose → Fix → Improve → Scale
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$11/hr
Total Earnings
$ 0
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