Trima Das

I help BPOs and scaling call centers eliminate Quality Leaks and maximize agent efficiency. With over a decade of hands on experience in the BPO sector, I specialize in transforming disorganized support teams into high performing, data driven units.
​Why Hire Me?
Unlike generalists, I understand the deep mechanics of BPO operations. I dont just find mistakes; I build the systems to prevent them from happening again.
​Core Expertise:
​QA Management: Comprehensive auditing and scorecard development to ensure 100% compliance.
​CSAT & NPS Growth: Data backed strategies to improve customer satisfaction and retention.
​CRM Optimization HubSpot Specialist: Building seamless workflows to reduce manual entry and increase speed.
​Operations Strategy: Identifying bottlenecks in your Demand Stack and creating strategic slack for growth.
​My Promise:
I provide actionable audits and clear roadmaps. Whether you need a one time process review or ongoing Quality Leadership, I deliver measurable