Jepzyl G. Mabaquiao

With 10 combined years of working experience with⚡Clients Outside Freelancer⚡in my career. I'm an expert in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Had years of experience in a fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.


Cold Caller | Marketing Associates | Lead Generation |
Corean's Care
Mar[removed]Oct[removed]months, 1 day
√ Consistently getting[removed]calls per day
√ Lead Management - Generate new leads with cold calls, email marketing, social media, and other relevant marketing opportunity.
√ Identify the hot, warm, and cold leads based on decision-making capabilities.
√Able to take the necessary steps to convert hot leads and nurture warm and cold leads.
√ Google Sheets
√ Achieved the biggest sale for the company at $100,[removed]in a single purchase.


Customer Support - Retention/Loyalty.
Xfinity / Comcast
Nov[removed]Mar[removed]years, 4 months
√ Able to handle 250+ weekly for customer inquiries via chat, phone, and email, consistently exceeding targets
√ Following up with unsatisfied customers, reducing customer churning out. Able to achieved retention monthly percentage from start to finish of my career.

Customer Service Representative
Xfinity
Feb[removed]Nov[removed]years, 9 months
√ Handle 250+ inbound calls per week, answering customer inquiries and resolving billing and technical issues with the phone, internet, and cable service.
√ Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
√ Achieved #7 Customer Service Representative in the Transcom out of 2000+ reps