About Me
Im highly motivated and well rounded professional with over four years of experience in e commerce operations and customer support. She has served as a Consumer Support Lead, Trainer, and Customer Service Representative, managing multi channel support, coaching teams, improving SOPs, and handling escalations to ensure high quality service. Skilled in ticketing systems, supplier coordination, multilingual support, and creating training materials, she is well equipped to support business operations.
Organized, proactive, and results driven, Jene is proficient in Zendesk, Salesforce, Microsoft Workspace, and Shopify, excelling in workflow optimization, performance tracking, and prioritizing tasks to deliver smooth operations and satisfied clients.
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