About Me
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Thanks for visiting my profile.
I have a Technical support engineer with 6+ years of experience in the IT service industry.
Skilled in Operations Management, Project Management, Quality Assurance, Customer Technical Support, Trainer, Mobile Device Management, and Configuration Management.
Certifications
MS 500 Security Administrator Associate
MS 900 Microsoft 365 fundamentals
AZ 900 Microsoft Certified: Azure Fundamentals
ITILv4 AXELOS
Technical Support fundamental from Google
Services,
Providing a Service Desk, End User, and Service management services which includes keeping
lights on and identify proactive risks and their mitigation.
Technical Skills
Operating Systems: Windows[removed]
Deployment Tools: SCCM 2012, Microsoft Deployment Tools 2013 Ticketing Tools: BMC Remedy Tool, Service Now, HPSM, and Advanced Delivery Management
Ticketing Tools:
BMC RemedyTool, Service Now, HPSM, and Advanced Delivery Management Systems. Remote Administration Tool: RDP,
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$9/hr
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