About Me
I’m Mohd Ayan Ahmed, a customer focused technical support professional with experience in resolving complex issues, managing high volume chat queues, and consistently meeting SLAs. Skilled in communication, problem solving, and escalation management, I’ve also contributed to revenue growth through effective customer engagement. Adaptable and detail oriented, I excel in collaborating with teams, documenting workflows, and using tools like Sprinklr and ticketing systems to maintain smooth operations. My ability to learn quickly and perform under pressure earned me a promotion within just nine months.
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$8/hr
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