Katrina Laine

I have been working as a Customer Service Representative and have been working from home since[removed]I worked for Sykes Asia as a CSR forum moderator for a year. I also worked part time as a Manuscript Editor at Publishing Printing House, a freelance transcriber and proofreader in Upwork.com/Onlinejobs.ph, a Customer Service Representative at KGB which handles NYC Government service requests and complaints, and a researcher for a telecommunications company in UK and Ireland as a researcher. I was also a product researcher and customer service and was eventually promoted to manager with eBay and Amazon employers.

Regarding my eCommerce experience, I know different software such as Keepa, Revseller, AmzScout, Inventory Lab, SmartScout, JungleScout, Scan Unlimited, Trello, Slack, and Restock Pro. My starting position was as a product researcher until got promoted and reached the managerial position. I also did customer service and searched and contacted brands/distributors/wholesalers.