About Me
Im Rella, and I bring over six years of dedicated experience in customer support to the table. I began my career in this field after I graduated in Highschool, and since then, Ive developed a comprehensive skill set and a genuine passion for delivering exceptional customer experiences.
In terms of professional experience, Ive spent almost 6 years working in customer service industry. In my most recent role at Alorica, I handled a telecommunications account based in the US and I only worked in one company. My responsibilities encompass a wide range of tasks, including handling customer inquiries, billing, subscription, retention and resolving technical issues related to telecommunication services. During my tenure at my previous company, I had the valuable opportunity to become an integral part of the training team. This experience not only allowed me to enhance my own skills but also provided me with the responsibility of instructing and guiding fellow team members.
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