Krystle Gay Celso

As a Customer Service Representative, my main role is to assist customers by answering all the questions that they have regarding their credit card, which includes educating them about the terms and conditions about the account, account balances, credit card promotions, assisting them also in disputing transactions that they think are not their transactions, processing credit limit increase request. I also assist customers in troubleshooting basic problems when it comes to their online access.
As a Collections Representative, I take outbound and inbound calls for credit card customers who have past due accounts so that they can be assisted with setting up payments and arrangements so they can bring the account up to date. This includes providing them payment options or payment plans so that they can prevent the account from being charged off.
I am excellent at multitasking since my current job requires having access to multiple programs at a single time. I am also good with MS Office.