Saif Uddin Ahmed

AREAS OF EXPERTISE:
. Orientation, Implementation and Execution of business .
. Making proposal,SOW documents,Frameworks,Budget negotiations,Client Retention and
relationship management
. Telecom Customer Service & Retention experience
• Customer Service Operations/Service Delivery
. Inventory Management,Procurement,Online Marketing
• PnL Management
• External Recruitment / Staffing
• Client/Vendor Relationship Management

Senior Level Assignments: Customer Services, Customer Retention, Service Delivery and Operations Management
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A result oriented professional offering 13+ years of rich operations experience in :

Customer Services Business Process Transformation
Operations Management
Telecom
Client Engagement Team Management

Proficient at managing and leading large teams for running successful operations with experience of developing service standards and meeting service