About Me
With 2 years of experience as Quality Coach for a social media platform, I work closely with teams and individuals to identify areas for improvement and develop strategies to enhance quality and efficiency. In addition to monitoring and improving quality, I am responsible for analyzing data and providing reports to management to help inform decision making and drive continuous improvement.
I also have experience working in e commerce, mostly on B2B and B2C platforms as a customer service specialist and seller support associate. As the main point of contact between the platform and our third party vendors, it is my responsibility to offer phone and/or email support following internal service level agreements.
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