Emmanuel Osighala

My name is Emmanuel Osighala, and I have a Degree Engineering in Electrical and Electronic Engineering from Olabisi Onabanjo University. I have 6years working experience and 3years as customer support, primarily in the finance sector. I am passionate about providing excellent service and have developed a strong ability to listen to customers, understand their needs, and find effective solutions to their problems. In my previous role at Plampay Limited, I handled a variety of customer inquiries through phone, email, chat, ensuring that issues were resolved quickly and efficiently. One of my key achievements was such as improving response times, receiving positive customer feedback, or implementing a new support process. I am highly skilled in relevant skills, conflict resolution, and technical support, and I pride myself on being patient and empathetic when dealing with challenging situations. I’m also comfortable using CRM systems or helpdesk software to manage customer interaction