Dona Dee Lacdao
Baguio, Philippines
Learning Specialist | Data Analyst | Customer Care Specialist | Transcription Expert
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Local Time - 02:37 PM
About Me
Has a high tolerance for stress, the ability to effectively deal with difficult people, an avid multitasker, has an eye for detail, attentive, flexible, adaptable, goal-oriented, resourceful and proactive in problem solving, an effective team player, and a fast learner.
• Computer hardware and software knowledge.
• Internet and networking configuration.
• Well-articulated in discourse and written communication.
• Skilled in data entry, processing, and analysis.
• Has more than 8 years of contact center expertise.
• Trained & certified in Email, Voice, Chat, Operator customer service LOBs.
• Skilled in new hire and cross-skilling facilitation.
• Handled a new hire & production Teams as a Supervisor.
• Proficient in call monitoring and quality assurance.
• Experienced in providing agent feedback and implementation of performance management plans.
• Has experience in direct client communication through email, chat, and global joint call calibrations.
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$10/hr
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