About Me
Results driven Professional with significant experience to handle[removed]inbound calls, chats daily, utilizing salesforce and Trouble Ticketing tools for query resolution. Demonstrates excellence in maintaining high quality standards, achieving service level targets, and ensuring data privacy for the North America region. Proficient in tools such as PeopleSoft, Salesforce, Panorama, Trouble Ticketing, ADP Payroll System, and Amazon Web Connect. People oriented and outgoing, with a positive and friendly demeanor. Adept at taking ownership of query resolution in a 24/7 uptime environment.
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