Martin Angelo Flora

My name is Martin Angelo Flora, and I have over 8 years of experience in the BPO industry, with the last 2 years working remotely in email and chat support. Throughout my career, I’ve worked with several U.S. based companies, including T Mobile, Spectrum Cable, Greendot, Netspend, Meduit, and Varsity Tutors, gaining valuable experience across industries like telecommunications, healthcare, finance, and education.

I’ve handled high volumes of customer inquiries, managed escalations, and helped drive revenue through upselling and effective problem solving. My roles have included Customer Service Representative, Retention Specialist, and even Team Lead, where I was responsible for onboarding and mentoring new hires. I’m proficient in tools like Salesforce, Zendesk, Notion, Slack, and other CRM platforms.

What sets me apart is my ability to stay calm under pressure, empathize with customers, and deliver clear, results driven solutions. I’m adaptable, quick to learn.