Binakod, Philippines
WORLD-CLASS CUSTOMER SERVICE EXPERT
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About Me
I have 7 years experience as customer service specialist with three of the most reputable call center in the Philippines. Accounts I handled: United Airlines as reservation and ticketing agent and website support; Yahoo Mail E-mail and Technical support and T-mobile as also billing and technical support I have encountered all kinds of customers from the kindest to the most irate ones and developed different techniques in handling them. I take escalated calls as well as tier 2 agent. I also believe that to maintain the loyalty of our customers, we need to be in their shoes and think the way they think so we can show our empathy and gain their trust and make them feel comfortable and satisfied with our service. I am extremely persistent. I always have a backup plan. I also believe that success of the company is also my success. So I act not just for myself but as my company in any ways.
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