John Gabriel Bangit

In my current position as a Scheduler in Workforce Management at Global Payments Inc., I handle real time coordination of staffing schedules, manage data accuracy, and communicate daily with multiple teams to ensure operational efficiency. Prior to this, I served as an Application IT Support Specialist, where I provided high level client support, managed service requests, and maintained excellent customer satisfaction scores.

Additionally, my experience as a Technical Support Specialist and Customer Service Representative helped me refine my ability to engage with clients confidently and professionally whether through phone, chat, or email. I am highly comfortable using CRM platforms, ticketing systems, and virtual communication tools, which I know are essential for a virtual outbound calling and appointment setting role.

I am confident that my combination of customer service experience, attention to detail, and ability to work independently make me a valuable candidate for your team