Janu Bill Sabangan
Puerto Princesa, Philippines
Customer Service Manager; Virtual Assistant
Local Time - 05:41 PM
About Me
I am a seasoned Customer Service/Support Associate, Team Leader, and Operations Manager with 14+ years of experience in BPO and e commerce. My career spans 7 years in frontline customer service and 7+ years in leadership, where I specialized in streamlining workflows, managing teams, and driving operational performance.
I have led support teams, implemented SOPs, and managed performance reviews to consistently achieve high CSAT and quality scores. My expertise includes stakeholder management, conducting business reviews, and data driven performance analysis.
In e commerce, I bring 2 years of hands on experience supporting fashion, jewelry, and DTF printing businesses via email and chat. I am skilled in Shopify, Help Scout, Gmail, Gorgias, Salesforce, Slack, and basic Photoshop.
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